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Join Us

New World Facilities Management Company Limited

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is appointed to take up the management of Youth Square. Located in the proximity of MTR Chai Wan Station, Youth Square strives to become the focal point of Hong Kong’s territory wide youth development activities.

 

Youth Square adopted an innovative spatial design to reflect a new generation’s identity. Youth Square comprises a wide range of facilities such as theatre, studio, multi-purpose area, hostel, retail shops and offices.

 

NWFM is inviting candidates with the right calibre to join our team.

Officer, Technology & Digital Services

Responsibilities:

  • Departmental technology and system support to achieve business operations target such as Oracle Opera, CRM, eConnect / eEngineering, Online booking / EBMS, Flex Account, MPRSDS and others when necessary.
  • Shadow and lead service vendors to perform day-to-day operations and helpdesk support for staff and managements.
  • Proactively monitor and analyze the system behaviors and make recommendations to improve the system stability.
  • Coordinate between system team and service vendors to fix the critical system problem.
  • Communicate effectively with users to collect business / technical requirements and suggest solutions to business owners from the user requirement perspective.
  • Identify business process improvement, suggest and implement solutions which bring value to the business through learner, more efficient and higher quality work processes.
  • Work with expertise / vendor from internal and external to develop technology solution which fulfills users and operations requirements.
  • Validate technical solution against business goals and requirements.
  • Conduct and monitor the implementation and sustainability of process and system changes.
  • Prepare and conduct proposal, presentation and training to users when necessary.
  • Perform troubleshooting and system monitoring.

 

Requirements:

  • Holder of university degree or higher diploma, or equivalent, in Computer Science or related discipline.
  • Minimum 2 years’ working experience in system and infrastructure support, AI / ML platforms.
  • Good technical knowledge and application experience across multiple IT platforms and applications.
  • Knowledge of Sci-kit Learn, Tensorflow, MXnet is an advantage.
  • Knowledge in Oracle Opera and Microsoft Dynamic CRM is an advantage.
  • Skillful in Microsoft Words, Excel, PowerPoint and Chinese Word Processing.
  • Analytical skill with good observation ability.
  • Good organizing, interpersonal and communications skill.
  • Able to work independently and under pressure.
  • Innovative, result-oriented, self-motivated & committed towards assigned achievement.
  • Good command of written and spoken English and Cantonese.
  • Immediate availability is highly preferred.

Senior Executive, Account Services

Responsibilities:

  • Liaise with hirer on event requirements, service payment & co-ordinate with in-house teams for service fulfillment.
  • Contact and confirm with hirer for booking reservation, rundown, venue setup, signage and technical & equipment requirements.
  • Ensure all details and required documents of the event are recorded, communicate with internal and external parties for follow-up actions.
  • Follow through the event on-site and assist the hirer for any ad hoc requirements.
  • Prepare proposal, guide site visit to potential and confirmed hirers.
  • Follow up with hirer on event requirements, services payment and co-ordinate with in-house teams for services fulfillment.
  • Monitor venue usage, revenue and traffic records and prepare periodic reports and ad hoc analysis for senior management and governmental department’s review.
  • Perform the role of Duty Officer.
  • Oversee all on-going events and the operation of all functions from front to back of house.
  • Assist and resolve hirer’s ad hoc problems/requests by mobilizing in-house resources.
  • Handle and report complaints from hirer / guests if happened.
  • Report to Assistant Manager, Account Services for any abnormalities in venues.
  • Perform and complete any other duties or ad hoc assignments when required.

 

Requirements:

  • Associate Degree/Degree in business management, event management, venue management or related discipline.
  • Over 6 years’ experience in sales & operation, event management, customer service and front-of-house service.
  • Previous exposure in the public sector or non-profit making organization is an added advantage.
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite.
  • Highly organized sales professional with business acumen, strong analytical mind, good interpersonal, communication and leadership skills.
  • Network with other youth organizations and NGOs in Hong Kong and the region is an advantage.
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.
  • Able to work under pressure, on shift and flexible to work on holidays.
  • Candidate with less experience will be considered as Executive.

Supervisor, Guest Services

Responsibilities:

  • Supervise front-of-house operations and deliver quality customer service to the guest.
  • Handle guest enquiries and anticipate their needs in a proactive manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Ensure the work safety and cleanliness of all areas are comply with the standard.
  • Provide on-the-job training and guidance to subordinates.
  • Assist to prepare reports and analysis for management review.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Diploma or above in Hospitality Management or related disciplines.
  • At least 3 years’ relevant experiences.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Knowledge of Opera is an advantage.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • 44 working hours per week with shift duty.
  • Immediate available is preferred.

Secretary (Contract)

Responsibilities:

  • Provide comprehensive secretarial and executive support to Senior Management.
  • Organize, schedule and prepare presentation materials for meetings.
  • Prepare reports, minutes and answer incoming calls and general enquiries.
  • Prepare and consolidate meeting materials for meetings and follow up post-meeting actions.
  • Liaise and communicate with internal and external business parties.
  • Perform ad-hoc tasks and projects as assigned.
     

Requirements:

  • Higher diploma holder or above.
  • Minimum 8 years relevant experience.
  • Good command of written and spoken English and Chinese. 
  • Excellent interpersonal skills.
  • Well-organized and details-oriented.
  • Proactive with can-do attitude.
  • Proficient in PC MS office.

Clerk (Part-time)

Responsibilities:

  • Data entry, entering name card information to excel file.
  • Handle general clerical works such as filing, photocopying and scanning, preparing mailing list and meeting document.
  • Creation and development of presentation materials for internal marketing and communications.
  • Conduct desk-top and field Research and Trend Study for internal reference.
  • Perform ad-hoc tasks and projects as assigned.

 

Requirements:

  • Diploma or above in Business or related discipline.
  • 1-2 year admin. support experience.
  • Proficiency in PC application; including MAC, Word, Excel, PowerPoint and Chinese Word processing, Photoshop and social media is preferred.
  • Well-organized, responsible and willing to pick up ad-hoc tasks.
  • Able to work 3-4 days per week (Monday-Friday). 
  • Immediate available preferred.

Assistant (Part-time)

Responsibilities:

  • Handle incoming calls, greet visitors or customer.
  • Provide general administrative support.
  • Assist in event coordination.
  • Perform ad hoc tasks as assigned.

 

Requirements:

  • Form 5 or Diploma or above.
  • Minimum 1 year relevant working experience.
  • Good command of written and spoken English, Mandarin and Cantonese.
  • Hands-on computer knowledge.
  • Detail minded, well-organized, responsible and willing to pick up ad-hoc tasks.
  • Immediate available is preferred.
  • Working location: Chai Wan/ Kwun Tong.

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or email to resume@youthsquare.hk

 

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

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