Youth Square | 青年廣場 - Official Site - Join Us

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New World Facilities Management Company Limited

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is appointed to take up the management of Youth Square. Located in the proximity of MTR Chai Wan Station, Youth Square strives to become the focal point of Hong Kong’s territory wide youth development activities.

 

Youth Square adopted an innovative spatial design to reflect a new generation’s identity. Youth Square comprises a wide range of facilities such as theatre, studio, multi-purpose area, hostel, retail shops and offices.

 

NWFM is inviting candidates with the right calibre to join our team.

Senior Executive / Executive, Account Services (Venue Management)

 

Responsibilities:

  • Provide full range of account services on venue promotion and rental.
  • Handle venue booking enquiry, sales and booking of venues and after sales services.
  • Maintain smooth operation of the performing venue.
  • Provide operation and event support during performance.
  • Hanlde ad hoc projects as assigned.

 

Requirements:

  • Higher Diploma or above in business management, event / venue management or related discipline.
  • More than 3 years' experience in sales & operation of venue, event management, customer service and front-of-house service.
  • Previous exposure in the public sector or non-profit making organization is an added advantage.
  • Customer-oriented with good interpersonal and communication skills.
  • Proficient in written and spoken English and Chinese.
  • Require to work on shift according to the duty roster including weekends and public holidays.
  • Candidate with less experience will be considered as Executive.

Supervisor, Guest Services

 

Responsibilities:

  • Handle guest enquiries and anticipate their needs in a proactive manner.
  • Supervise front-of-house operations and deliver quality service to the guests.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Ensure the work safety and cleanliness of all areas comply with the standard.
  • Provide on-the-job training and guidance to subordinates.
  • Assist to prepare reports and analysis for management review.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Diploma or above in Hospitality, Tourism Management or related disciplines.
  • At least 3 years’ relevant experiences.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Knowledge of Opera is an advantage.
  • Proficiency in Windows applications and internet.
  • 44 working hours per week with shift duty.
  • Immediate availability is highly preferred.

Assistant, Guest Services

Responsibilities:

  • Responsible for check in and check out procedures in an efficient way.
  • Assist in front desk operations and online booking reservation.
  • Handle guest enquiries and response to their needs in a professional manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Conduct room inspection and patrol to ensure hostel ambience is clean and tidy.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Form 5 or above, Certificate in Hospitality Management or related disciplines.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • 44 working hours per week with shift duty.
  • Immediate available is preferred.
  • Fresh graduates are also welcome.

Front Desk Supervisor

 

Responsibilities:

  • Performs the function of “manager on duty” and is the first point of contact for any issues that may arise during scheduled shift.
  • Verbal and written communication with internal customers, external customers, vendors, and corporate staff.
  • Execute all registration processes revolving around arrival and departure in accordance with check-in and check-out performance standards.
  • Work with our property management system OPERA LITE, and other interfaces as required.
  • Conduct comprehensive training and supply ongoing monitoring for all the front desk staff, intern, part-time, etc.
  • Reconcile and complete all daily front desk task lists.
  • Balance room posts and close day.
  • Run accounts receivable reports.
  • Provide next day reports for hotel.
  • Responsible for the review of all Night Audit accounting and reporting.
  • Providing accounting reports and all related documentation materials as assigned.
  • Reviews all daily accounts reconciling and justifying all transactions for the day.
  • Reviews all postings for accuracy and appropriateness. Reporting and/or correcting all discrepancies, inconsistencies and clerical errors as needed.
  • Ensures the proper posting of all hotel room related revenue.
  • Oversees the daily closing of accounts and the date rollover.
  • Oversees emergency operation to insure customer safety and minimize hotel losses and liability.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Higher Diploma or above in Hospitality, Tourism Management or related disciplines.
  • At least 3 years’ relevant experiences.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Knowledge of Opera is an advantage.
  • Proficiency in Windows applications and internet.
  • 44 working hours per week with shift duty.
  • Immediate availability is highly preferred.

Secretary

Responsibilities:

  • Provide full spectrum of quality secretarial support to the Executive Office.
  • Organize and maintain diaries, travel plans, schedule and contact list.
  • Handle incoming calls, email and post.
  • Co-ordinate travel arrangement.
  • Organize meetings and conferences with internal and external parties.
  • Manage the shopping and purchases of seasonal gifts and premium items.
  • Update and consolidate reports, contact lists, log books and database.
  • Handle confidential documentation when necessary.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Diploma holder or above in Business Administration or Secretarial Training.
  • At least 10 years’ relevant experience with proven track record in serving senior executives.
  • Good command of written and spoken English and Chinese (Cantonese and Putonghua).
  • Mature, self-motivated, detail-minded, able to work under pressure and with multi-tasking ability.
  • Proficient in MS Office applications.
  • Immediate available is preferable.

Customer Services Coordinator

 

Responsibilities:

  • Handle daily operation of URTIX ticketing counter and hotline system.
  • Handle booking of multi-purpose areas/room, customer feedback, enquiry, complaints and after sales services etc.
  • Provide administration support such as preparing of sales report, incident log, booking application etc.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Diploma or above in event / venue management, business management or related discipline.
  • At least 1 year's experience in customer services, front-of-house services, event management or venue sales / operation.
  • Previous exposure in the public sector or non-profit making organization is an added advantage.
  • Highly organized customer service professional with analytical mind, good interpersonal & communication and leadership skills.
  • Require to work on shift according to the duty roster including weekends and public holidays.
  • Fresh graduates are also welcomed.

Secretary for General Managers

Responsibilities:

  • Provide full spectrum of secretarial support to General Managers.
  • Organize daily schedules and business appointments.
  • Prepare meeting, reports and presentation materials.
  • Liaise and coordinate with internal and external parties on meeting arrangements.
  • Handle incoming calls and greeting visitors and guests.
  • Assist in organize company events and activities.
  • Handle administrative duties and provide supports to reception counter when necessary.
  • Handle ad hoc projects as assigned.

Requirements:

  • Diploma in Business Administration or related disciplines.
  • At least 2 years’ secretarial/administrative experience.
  • Good command of both spoken and written English & Chinese.
  • Excellent interpersonal skills, self-motivated, detail-minded, able to work under pressure and with multi-tasking ability.
  • Proficient in MS Office applications.
  • Immediate available is preferred.

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or send email to resume@youthsquare.hk

 

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

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