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New World Facilities Management Company Limited

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is appointed to take up the management of Youth Square. Located in the proximity of MTR Chai Wan Station, Youth Square strives to become the focal point of Hong Kong’s territory wide youth development activities.

 

Youth Square adopted an innovative spatial design to reflect a new generation’s identity. Youth Square comprises a wide range of facilities such as theatre, studio, multi-purpose area, hostel, retail shops and offices.

 

NWFM is inviting candidates with the right calibre to join our team.

Assistant Manager, Theatrical Services

Responsibilities:

  • Serve as the Duty Stage Manager of stage and event operations at venues, exhibition platform and multi-purpose areas with a view of ensuring the set-up, rigging, rehearsal, performance and strike-out are carried out smoothly and safely.
  • Provide professional technical services and support to hirers/users in the setting up and operation of the audio, lighting, theatrical & stage systems/equipment.
  • Compile status reports on theatrical equipment and systems to report irregularities, adjusted systems configuration and latest condition and take necessary and timely remedial action as required.
  • Manage and operate equipment according to the operation menu and safety instructions.
  • Ensure compliance to operation menu and safety instructions by both full time and part time staff.
  • Report irregularities and emergencies to supervisors and handle on-site arrangement.
  • Review operational efficiency and safety and provide advice to supervisors on improvement plans.
  • Plan and execute maintenance schedule to ensure smooth, organized and timely execution of annual, general and ad-hoc maintenance of theatrical equipment and materials.
  • Plan and execute stock taking and inventory control.
  • Assist supervisors to formulate operational strategies with a view to maintaining operational productivity and efficiency in a full spectrum of operational services.
  • Assist supervisors to set up departmental KPIs to achieve company goals and objectives.
  • Assist supervisor(s) to compile users’ requirements of out-source services.
  • Assist supervisors to monitor and compile venue usage, revenue and traffic records and supervise various functions of the Operations Department in the preparation of reports and analysis.
  • Compile incident report, monthly, quarterly, annual and ad hoc reports.
  • Compile duty roster of full time staff and part time staff and ensure man power is enough for the operation.
  • Handle customer feedback relating to the department.
  • Supervise and coach part-time staff as appropriate.
  • Required to work on Saturday, Sunday and Public Holiday and on shift duty and irregular hours.
  • Perform ad hoc tasks assigned by the Management.

 

Requirements:

  • Degree or Diploma holder in Theatre and Entertainment Arts from the Hong Kong Academy for Performing Arts or equivalent.
  • At least 5 years’ related experience in sizable performing arts venues or companies with 2 years at supervisory level.
  • High proficiency in English, Cantonese and Putonghua is prerequisite.
  • High proficiency in Microsoft Office is prerequisite.
  • High proficiency in AutoCAD drawing is prerequisite.
  • Strong interpersonal, supervisory and customer service skills.
  • Customer-oriented.
  • Independent, highly-organized and hard working.
  • Candidate with more or less experience will also be considered.

Theatrical Operator (1-year contract)

Responsibilities:

  • Serve as Theatrical Operator or Duty Stage Manager, Duty Officer and the Person-in-charge as instructed by the supervisors and perform all aspects of stage and event operations duties in stage and event operations at venues, exhibition platform and multi-purpose areas with a view of ensuring the set-up, rigging, rehearsal, performance and strike-out are carried out smoothly and safely.
  • Provide professional technical services and support to hirers/users in the setting up and operation of the audio, lighting, theatrical & stage systems/equipment.
  • Compile status reports on theatrical equipment and systems to report irregularities, adjusted systems configuration and the latest condition and take necessary and timely remedial action as required.
  • Manage and operate equipment according to the operation menu and safety instructions.
  • Ensure compliance to operation menu and safety instructions by both full time and part time staff.
  • Report irregularities and emergencies to supervisors and handle on-site arrangement.
  • Assist supervisors to review operational efficiency and safety and provide advice to supervisors on improvement plans.
  • Assist supervisors to plan and execute maintenance schedule to ensure smooth, organized and timely execution of annual, general and ad-hoc maintenance of theatrical equipment and materials.
  • Provide technical advice and documentary support in the procurement and maintenance of theatrical equipment, materials, minor components, parts, and consumables.
  • Keep inventory control and assist supervisors to plan and execute stock taking.
  • Liaise with hirers regarding services and facilities support required according to the hiring schedule.
  • Handle customer feedbacks and comments relating to stage and event operations.
  • Compile duty roster of full time staff and part time staff and ensure man power is enough for the operation.
  • Supervise and coach part-time staff as appropriate and conduct evaluation.
  • Provide general clerical support for operations department.
  • Required to work on Saturday, Sunday and Public Holiday and on shift duty and irregular hours.
  • Perform ad hoc tasks assigned by the Management.

 

Requirements:

  • Advanced Diploma in Theatre and Entertainment Arts from the Hong Kong Academy for Performing Arts (Major in Lighting) or equivalent, candidate with lower academic qualification will also be considered.
  • At least 3 years’ related experience in sizable performing arts venues or companies and supervisory experience is an added advantage.
  • High proficiency in English, Cantonese and Putonghua is prerequisite.
  • High proficiency in Microsoft Office is prerequisite.
  • High proficiency in AutoCAD drawing is prerequisite.
  • Strong interpersonal and customer service skills.
  • Customer-oriented.
  • Independent, highly-organized and hard working.
  • Candidate with less experience will also be considered.

Theatrical Technician (1-year contract)

Responsibilities:

  • Serve as Theatrical Technician as instructed by the supervisors and perform all aspects of stage and event operations duties in stage and event operations at venues with a view of ensuring the set-up, rigging, rehearsal, performance and strike-out are carried out smoothly and safely.
  • Provide professional technical services and support to hirers/users in the setting up and operation of the audio, lighting, theatrical & stage systems/equipment.
  • Perform and facilitate the set-up, access control, and change-over of performing venues, exhibition platform and multi-purpose areas including equipment set-up and transportation, signage arrangements etc.
  • Liaise with hirers regarding services and facilities support required according to the hiring schedule.
  • Compile status reports on theatrical equipment and systems to report irregularities and adjusted systems configuration.
  • Attend operations/regular/ad-hoc meetings as required.
  • Operate equipment according to the operation menu and safety instructions.
  • Plan and execute stock taking, regular and ad hoc physical count of operating equipment, furniture, supplies and consumables.
  • Monitor the consumables usage and inventory level, keep proper record of the consumption and follow up with the replenishment to ensure sufficient supplies for smooth operation.
  • Assist supervisors to plan and to execute the maintenance plan of all in house audio, lighting, theatrical & stage systems/equipment.
  • Provide technical advice and documentary support in the procurement and maintenance of theatrical equipment, materials, minor components, parts, and consumables.
  • Handle customer feedbacks and comments relating to stage and event operations.
  • Supervise and coach part-time staff as appropriate and conduct evaluation.
  • Provide general clerical support for operations department
  • Required to work on Saturday, Sunday and Public Holiday and on shift duty and irregular hours.
  • Perform ad hoc tasks assigned by the Management.

 

Requirements:

  • Advanced Diploma in Theatre & Entertainment Arts of the Hong Kong Academy for Performing Arts or equivalent, candidate with lower academic qualification will also be considered.
  • At least 3 years’ related experience in sizable performing arts venues or companies and supervisory experience is an added advantage.
  • Fluency in English, Cantonese and Putonghua.
  • Proficiency in Microsoft Office and Chinese typing.
  • Proficiency in AutoCAD drawing.
  • Strong interpersonal and customer service skills.
  • Customer-oriented.
  • Independent, highly-organized and hard working.
  • Candidate with less experience will also be considered.

Guest Services Supervisor

Responsibilities:

  • Supervise front-of-house operations and deliver quality customer service to the guest.
  • Handle guest enquiries and anticipate their needs in a proactive manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Ensure the work safety and cleanliness of all areas are comply with the standard.
  • Provide on-the-job training and guidance to subordinates.
  • Assist to prepare reports and analysis for management review.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Diploma or above in Hospitality Management or related disciplines.
  • At least 3 years’ relevant experiences.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • Immediate available is preferred.
  • Candidate with less experience will be considered as Assistant Guest Services Supervisor.

Guest Services Assistant

Responsibilities:

  • Responsible for check in and check out procedures in an efficient way.
  • Assist in front desk operations and online booking reservation.
  • Handle guest enquiries and response to their needs in a professional manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Conduct room inspection and patrol to ensure hostel ambience is clean and tidy.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Form 5 or above, Certificate in Hospitality Management or related disciplines.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • Immediate available is preferred.
  • Fresh graduates are also welcome.

Customer Services Coordinator/Executive

Responsibilities:

  • Handle daily operation of ticketing counter(s) and the hotline system.
  • Handle administrative works of the ticketing system and event booking system including but not limited to sales report, incident log and booking application etc.
  • Handle customer feedback, enquiry, complaints and lost & found cases with a view to ensuring timely and appropriate response by written and verbal means.
  • Handle booking applications of multi-purpose areas/rooms and booking tracking summary, maintain the equipment list of the multi-purpose areas/rooms and coordinate with various functions of the Operations Department to handle with the corresponding operation services.
  • Handle after sales service and follow up of customer feedback and enquiry and coordinate with various functions of the Operations Department to manage after sales services including but not limited to hirers’ questionnaire.
  • Report any abnormalities and assist Supervisor(s) to handle major operational issues to avoid unfavorable publicity.
  • Assist in procurement of equipment/systems.
  • Perform ad hoc tasks assigned by the Management.

 

Requirements:

  • Diploma/Associate Degree/Degree in event management, venue management, business management or related discipline.
  • Over 1 year’ experience in customer services, front-of-house services, event management and venue sales & operation.
  • Previous exposure in the public sector or non-profit making organization is an added advantage.
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite.
  • Highly organized customer service professional with analytical mind, good interpersonal, communication and leadership skills.
  • Network with other youth organizations and NGOs in Hong Kong and the region is an advantage.
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.
  • Candidate with more or less experience will be considered.

Assistant Manager, Leasing

Responsibilities:

  • Formulate, develop and implement leasing strategies.
  • Responsible for planning and implementing leasing portfolio.
  • Strengthen existing office/retail leasing portfolio plus explore potential new tenants.
  • Key person in lease negotiations and attend to tenancy-related matters with different stakeholders.
  • Prepare leasing budgets, reports and related analysis to ensure the portfolio is meeting leasing targets.
  • Active reaching out to potential tenants to promote the premises and build long-term relationship.

 

Requirements:

  • Degree in real estate management, property management or related disciplines.
  • At least 5 years' experience with relevant licence issued by the Estate Agents Authority.
  • Understanding of commercial market trends and market dynamics.
  • Knowledge of FLEX leasing management system is an advantage.
  • Proficient in MS Office applications (ie. Excel, Word, PowerPoint and Chinese Word Processing).
  • Good communication and interpersonal skills.
  • Good command in both written and spoken English and Chinese include Putonghua.
  • Immediate available is preferred.

Account Services Executive

Responsibilities:

  • Assist Supervisor(s) to formulate and execute sales & venue promotion strategy/initiatives and evaluate effectiveness of the sales strategy.
  • Assist Supervisor(s) to develop and implement sales & venue promotion strategy/initiatives to drive sales including but not limited to guided tour and e blast, etc.
  • Review market performance and market intelligence to advise timely adjustment to sales strategy.
  • Review hirers’ profile and network building with new clients and potential market segments.
  • Handle sales and booking of venues to meet KPIs and co-ordinate with various functions of the Operations Department to handle with the corresponding operation services.
  • Handle after sales services including but not limited to post event hirers’ questionnaire.
  • Handle and co-ordinate with various functions of the Operations Department in the handling of customers’ feedback, enquiry, and complaints.
  • Handle the administrative works of the booking system for example, features enhancement, sales report and event order, etc.
  • Handle and co-ordinate with various functions of the Operations Department in the liaison with hirers, contractors and in-house staff on site visit requests.
  • Advise and monitor hirers and contractors on the compliance of safety and house rules as circumstances required.
  • Perform the role of Duty Officer or function-in-charge for assigned event.
  • Assist the monitoring of performance of in-house staff and casual labour and conduct training to ensure quality customer service.
  • Assist the daily operation of the ticketing outlet as required.
  • Handle and co-ordinate with various functions of the Operations Department in the organization of venue promotion initiatives.
  • Monitor venue usage, revenue and traffic records and coordinate with various functions of the Operations Department.

 

Requirements:

  • Diploma/Associate Degree/Degree in business management, event management, venue management or related discipline.
  • Over 2 years’ experience in sales & operation, event management, customer service and front-of-house service.
  • Previous exposure in the public sector or non-profit making organization is an added advantage.
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite.
  • Highly organized sales professional with business acumen, strong analytical mind, good interpersonal, communication and leadership skills.
  • Network with other youth organizations and NGOs in Hong Kong and the region is an advantage.
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.
  • Candidate with less experience will also be considered.

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or email to resume@youthsquare.hk

 

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

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