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New World Facilities Management Company Limited

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is appointed to take up the management of Youth Square. Located in the proximity of MTR Chai Wan Station, Youth Square strives to become the focal point of Hong Kong’s territory wide youth development activities.

 

Youth Square adopted an innovative spatial design to reflect a new generation’s identity. Youth Square comprises a wide range of facilities such as theatre, studio, multi-purpose area, hostel, retail shops and offices.

 

NWFM is inviting candidates with the right calibre to join our team.

Senior Executive / Executive, Account Services

Responsibilities:

  • Liaise with hirer on event requirements, service payment & co-ordinate with in-house teams for service fulfillment.
  • Contact and confirm with hirer for booking reservation, rundown, venue setup, signage and technical & equipment requirements and assist the hirer for ad hoc requirements.
  • Prepare proposal, guide site visit to potential and confirmed hirers.
  • Monitor venue usage, revenue and traffic records and prepare periodic reports and ad hoc analysis for senior management and governmental department’s review.
  • Perform the role of Duty Officer.
  • Oversee all on-going events and the operation of all functions from front to back of house.
  • Handle and report complaints from hirer / guests if happened.
  • Perform ad hoc assignments when required.

 

Requirements:

  • Associate Degree/Degree in business management, event management, venue management or related discipline.
  • Over 6 years’ experience in sales & operation, event management, customer service and front-of-house service.
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite.
  • Strong analytical mind, good interpersonal and sales skills.
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.
  • Able to work under pressure, on shift and flexible to work on holidays.
  • Candidate with less experience will be considered as Executive.

 

Supervisor, Guest Services

Responsibilities:

  • Responsible for front-of-house operations and deliver quality customer service to the guest.
  • Handle guest enquiries and anticipate their needs in a proactive manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Carry out room inspection and monitor the cleanliness of all areas are comply with the standard.
  • Assist to prepare various reports and analysis for management review.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Diploma or above in Hospitality Management or related disciplines.
  • At least 3 years’ relevant experiences in hotel reservation.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Knowledge of Opera is an advantage.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • 44 working hours per week with shift duty.
  • Candidates with less experience will be considered as Assistant Supervisor, Guest Services. 
  • Immediate available is preferred.

Assistant, Guest Services

Responsibilities:

  • Responsible for check in and check out procedures in an efficient way.
  • Assist in front desk operations and online booking reservation.
  • Handle guest enquiries and response to their needs in a professional manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Conduct room inspection and patrol to ensure hostel ambience is clean and tidy.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Form 5 or above, Certificate in Hospitality Management or related disciplines.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • Immediate available is preferred.
  • Fresh graduates are also welcome.

Customer Services Executive

Responsibilities:
  • Handle daily operation of ticketing counter(s) and the hotline system. 
  • Handle administrative works of the ticketing system and event booking system including but not limited to sales report, incident log and booking application etc.
  • Handle customer feedback, enquiry, complaints and lost & found cases with a view to ensuring timely and appropriate response by written and verbal means.
  • Handle booking applications of multi-purpose areas/rooms and booking tracking summary, maintain the equipment list of the multi-purpose areas/rooms and coordinate with various functions of the Operations Department to handle with the corresponding operation services.
  • Handle after sales service and follow up of customer feedback and enquiry and coordinate with various functions of the Operations Department to manage after sales services including but not limited to hirers’ questionnaire.
  • Report any abnormalities and assist Supervisor(s) to handle major operational issues to avoid unfavorable publicity.
  • Assist in procurement of equipment/systems. 
  • Perform ad hoc tasks assigned by the Management.

 

Requirements:

  • Diploma/Associate Degree/Degree in event management, venue management, business management or related discipline. 
  • Over 2 years’ experience preferred in customer services, front-of-house services, event management and venue sales & operation. 
  • Previous exposure in the public sector or non-profit making organization is an added advantage. 
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite. 
  • Highly organized customer service professional with analytical mind, good interpersonal, communication and leadership skills. 
  • Network with other youth organizations and NGOs in Hong Kong and the region is an advantage. 
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.
  • Able to work under pressure and flexible to work on holidays.
  • Need to work on shift, 44 hours per week.
  • Candidate will less experience will be considered as Customer Services Coordinator.

Secretary

Responsibilities:

  • Provide full spectrum of quality secretarial support to the Executive Office.
  • Organize and maintain diaries, travel plans, schedule and contact list.
  • Handle incoming calls, email and post.
  • Co-ordinate travel arrangement.
  • Organize meetings and conferences with internal and external parties.
  • Manage the shopping and purchases of seasonal gifts and premium items.
  • Update and consolidate reports, contact lists, log books and database.
  • Handle confidential documentation when necessary.
  • Ad hoc assignment when necessary.

 

Requirements:

  • Diploma holder or above in Business Administration or Secretarial Training.
  • At least 10 years’ relevant experience with proven track record in serving senior executives.
  • Good command of written and spoken English and Chinese (Cantonese and Putonghua).
  • Mature, self-motivated, detail-minded, able to work under pressure and with multi-tasking ability.
  • Proficient in MS Office applications.
  • Immediate available is preferable.

Clerk (Part-time, 2-3 days)

Responsibilities:

  • To perform as the semi check point of Confirmed Booking Form (CB) payment completion.
  • Data entry CB information and report request materials into Event Business Management Software (EBMS).
  • Export data and breakdown into report format.
  • Handle general clerical works such as filing, photocopying and scanning.
  • Assist in preparing meeting document.
  • Preparing mailing list.
  • Entering name card information to excel file.
  • Any ad-hoc task assigned.

 

Requirements:

  • Form 5 or Diploma or above.
  • Formal secretarial / management training is preferred.
  • Minimum 2 years relevant working experience.
  • Good command of written and spoken English, Mandarin and Cantonese.
  • Proficient in MS Word, Excel, Powerpoint and Chinese Word Processing.
  • Detail minded, well-organized, responsible.
  • Immediate available preferred.

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or email to resume@youthsquare.hk

 

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

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