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New World Facilities Management Company Limited

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is appointed to take up the management of Youth Square. Located in the proximity of MTR Chai Wan Station, Youth Square strives to become the focal point of Hong Kong’s territory wide youth development activities.

 

Youth Square adopted an innovative spatial design to reflect a new generation’s identity. Youth Square comprises a wide range of facilities such as theatre, studio, multi-purpose area, hostel, retail shops and offices.

 

NWFM is inviting candidates with the right calibre to join our team.

Supervisor, Project

Responsibilities:

  • Provide administrative support to the Executive Director’s Office (EDO)
  • Manage calendar / schedules and coordinate projects, events & meetings with internal & external parties
  • Co-ordinate with internal and external parties and prepare communication materials for EDO
  • Conduct desk-top, field research and trend study for youth and start up community
  • Handle ad hoc project as assigned

 

  • Requirements:
  • Diploma holder or above in Business Administration or Secretarial Training
  • At least 5 years’ relevant experience with proven track record in serving senior executives
  • Good command of written and spoken English and Chinese (Cantonese and Putonghua)
  • Energetic, self-motivated, detail-minded, able to work under pressure and with multi-tasking ability
  • Proficient in MS Office applications
  • Immediate available is preferable

Assistant Manager, Operations

Responsibilities:

  • Handle administration works and ensure all documents are delivered on time
  • Liaise with internal and external stakeholders to enhance customer satisfaction
  • Plan and review manpower allocation, manage staff roster and related logistics (included in-house and outsourcing staffs)
  • Manage outsource staffing agency and ensure outsourced staffing services are in compliance with the requirements
  • Conduct data analysis and compile regular reports for management review
  • Assist to formulate operational strategies and implement initiatives to achieve company objectives
  • Review work procedures and operation guidelines to ensure operational effectiveness
  • Handle ad hoc tasks as assigned

Requirements:

  • Higher Diploma or above in business management, venue management or related disciplines
  • At least 3 years’ relevant experiences with 2 years’ in supervisory level
  • Independent, well organized and able to work under pressure
  • Good command of both spoken and written English & Chinese
  • Proficiency in Microsoft Office applications
  • Familiar with labour legislation and related ordinances is preferred
  • Immediate available is preferred

Coordinator, Customer Services

 

Responsibilities:

  • Handle daily operation of URTIX ticketing counter and hotline system
  • Handle booking of multi-purpose areas/room, customer feedback, enquiry, complaints and after sales services etc.
  • Provide administration support such as preparing of sales report, incident log, booking application etc.
  • Any ad hoc project as assigned

 

Requirements:

  • Diploma or above in event / venue management, business management or related discipline
  • At least 1 year's experience in customer services, front-of-house services, event management or venue sales / operation
  • Previous exposure in the public sector or non-profit making organization is an added advantage
  • Highly organized customer service professional with analytical mind, good interpersonal & communication and leadership skills
  • Require to work on shift according to the duty roster including weekends and public holidays
  • Fresh graduates are also welcome

 

Senior Executive, Customer Services

Responsibilities:

  • Handle public enquiry by phone, email, fax or in person
  • Handle ticket sales and assist in preparing the daily report for URBTIX preparation before submitting to URBTIX
  • General daily event signage preparation and assist with Account Services Team for signage and door sign preparation
  • Handle incoming fax and emails for general enquiries, guided tour applications, bookings, ticketing information updates, etc
  • Handle Multi Function Area booking applications by liaising with hirers and within the team
  • Maintain the Multi Function Area equipment list as well as checking the accuracy of the settings of each event
  • Assist Assistant Manager, Customer Services to prepare purchasing order and data collection for management report
  • Guide site visit to potential and confirmed hirers if needed
  • Handle complaints and emergency incidents
  • Provide administrative support for preparation of booking summary, purchasing requisition, request form for repair or IT work, internal memo and other document
  • Perform and complete any other duties or complete ad hoc assignments as and when required

 

Requirements:

  • Diploma or above in event management, venue management, business management or related discipline.
  • At least 3 years' working experience in customer service
  • Good command of oral and written English, Cantonese and Putonghua
  • Able to work under pressure and flexible to work on holidays
  • Candidates with less experience will be considered as CS Coordinator

Executive, Account Services

Responsibilities

  • Liaise with hirer on event requirements, service payment & co-ordinate with in-house teams for service fulfillment
  • Contact and confirm with hirer for booking reservation, rundown, venue setup, signage and technical & equipment requirements
  • Ensure all details and required documents of the event are recorded, communicate with internal and external parties for follow-up actions
  • Follow through the event on-site and assist the hirer for any ad hoc requirements
  • Prepare proposal, guide site visit to potential and confirmed hirers
  • Follow up with hirer on event requirements, services payment and co-ordinate with in-house teams for services fulfillment
  • Monitor venue usage, revenue and traffic records and prepare periodic reports and ad hoc analysis for senior management and governmental department’s review
  • Perform the role of Duty Officer
  • Oversee all on-going events and the operation of all functions from front to back of house
  • Assist and resolve hirer’s ad hoc problems/requests by mobilizing in-house resources
  • Handle and report complaints from hirer / guests if happened
  • Report to Assistant Manager, Account Services for any abnormalities in venues
  • Perform and complete any other duties or ad hoc assignments when required.

 

Requirements

  • Certifcate in business management, event management, venue management or related discipline
  • Preferred 3 years’ experience in sales & operation, event management, customer service and front-of-house service; Fresh Graduate will also be considered
  • Previous exposure in the public sector or non-profit making organization is an added advantage
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite
  • Highly organized sales professional with business acumen, strong analytical mind, good interpersonal, communication and leadership skills
  • Network with other youth organizations and NGOs in Hong Kong and the region is an advantage
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.

Assistant, Guest Services

Responsibilities:

  • Responsible for check in and check out procedures in an efficient way
  • Assist in front desk operations and online booking reservation
  • Handle guest enquiries and response to their needs in a professional manner
  • Maintain guest relationship to achieve high level of guest satisfaction
  • Conduct room inspection and patrol to ensure hostel ambience is clean and tidy
  • Handle ad hoc projects as assigned

 

Requirements:

  • Form 5 or above, Certificate in Hospitality Management or related disciplines
  • Customer-oriented, well-organized with excellent interpersonal skills
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage
  • Proficiency in Windows applications and internet
  • 44 working hours per week with shift duty
  • Immediate available is preferred

Assistant Manager, Human Resources

Responsibilities:

  • Responsible for all-rounded human resources functions
  • Review, develop and implement policies and procedures to align with the New World Group’s practice and comply with legislations and ISO requirements
  • Identify and implement employee engagement opportunities and activities
  • Promote and implement Group initiatives and support youth and corporate activities
  • Support cross business units HR and corporate activities
  • Handle ad hoc tasks as assigned

 

Requirements:

  • Degree in HR management and Business Administration
  • 3 to 5 years of practical work and knowledge in HR functions
  • Energetic, innovative and pro-active in driving new initiatives
  • Willing to change for better results
  • Excellent command of both written and spoken English and Chinese

Assistant (Part-time)

Responsibilities:

  • Handle incoming calls, greet visitors or customer
  • Provide general administrative support
  • Assist in event coordination
  • Perform ad hoc tasks as assigned

Requirements:

  • Higher Diploma or above in Public Relations, Journalism, Communications, Translation or related discipline is preferred
  • Minimum 1 years relevant working experience
  • Good command of written and spoken English, Mandarin and Cantonese
  • Hands-on computer knowledge
  • Detail minded, well-organized, responsible and willing to pick up ad-hoc tasks
  • Immediate available is preferred

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or email to resume@youthsquare.hk

 

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

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