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以下招聘資料以英語提供

New World Facilities Management Company Limited

Established in 2009, New World Facilities Management Company Ltd. (“NWFM”) is appointed to take up the management of Youth Square. Located in the proximity of MTR Chai Wan Station, Youth Square strives to become the focal point of Hong Kong’s territory wide youth development activities.

 

Youth Square adopted an innovative spatial design to reflect a new generation’s identity. Youth Square comprises a wide range of facilities such as theatre, studio, multi-purpose area, hostel, retail shops and offices.

 

NWFM is inviting candidates with the right calibre to join our team.

Consultant, Theatrical

Responsibilities:

  • Formulate operational strategies with a view to maintaining operational productivity and efficiency in a full spectrum of operational services including but not limited to customer service standard, sales target, theatrical efficiency, work safety and performance of systems. 
  • Review work process and operation guidelines. 
  • Manage and supervise the efficient and effective operation of in-house theatrical equipment. 
  • Manage and provide professional technical advice in procurement of equipments /systems. 
  • Plan and review the daily manpower deployment and supervise the various functions of the Operation Department including in-house staff and casual labour. 
  • Supervise various functions of the Operations Department in the preparation of various reports and customer feedback. 
  • Monitor venue usage, revenue and traffic records and supervise various functions of the Operations Department in the preparation of reports and analysis. 
  • Perform ad hoc tasks assigned by the management. 

 

Requirements:

Degree in Theatre, stage management or equivalent. 

  • At least 8 years of experience working in venue services with at least 3 years in managerial grade. 
  • Computer literature with good spoken and written English & Chinese. 
  • Previous exposure to public sector or non-profit making organization is an added advantage. 
  • Business acumen with strong analytical mind, sound strategic planning and decision making skills. 
  • Superb interpersonal, communication and leadership skills.  
  •  

 

Assistant Manager, Finance

Responsibilities:

  • Monitor Monthly End and Year End Closing.
  • Prepare financial accounts, management reports, cash forecasting and related financial analysis.
  • Prepare, update & review of Finance P&P; assist in review & setup of internal controls and risk management strategy.
  • Prepare, review & consolidate of annual departmental & company level budget and cashflow.
  • Handle and coordinate all audit and tax assignments.
  • Prepare, update & review monthly rolling forecast of payroll budget.
  • Assist in preparation of Annual Operation Planning (AOP).
  • Assist in ISO system/quality manual.
  • Assist to monitor government income and KPI target.
  • Assist in business e-banking feasibility study & setup.
  • Supervise and prepare development plan for subordinates.
  • Shadow job duties of Finance Manager.
  • Handle ad hoc assignments from supervisors. 

Requirements:

  • Bachelor degree in Accounting, Finance or related disciplines.
  • Qualified accountant with over 10 years of experience in accounting or audit field, of which at least 3 years in supervisory level.
  • Strong analytical mindset and excellent interpersonal skills.
  • Proficiency in MS applications and hands on experience in Flex System.
  • Excellent command of both spoken English and Chinese.

Senior Executive / Executive, Account Services

Responsibilities:

  • Liaise with hirer on event requirements, service payment & co-ordinate with in-house teams for service fulfillment.
  • Contact and confirm with hirer for booking reservation, rundown, venue setup, signage and technical & equipment requirements and assist the hirer for ad hoc requirements.
  • Prepare proposal, guide site visit to potential and confirmed hirers.
  • Monitor venue usage, revenue and traffic records and prepare periodic reports and ad hoc analysis for senior management and governmental department’s review.
  • Perform the role of Duty Officer.
  • Oversee all on-going events and the operation of all functions from front to back of house.
  • Handle and report complaints from hirer / guests if happened.
  • Perform ad hoc assignments when required.

 

Requirements:

  • Associate Degree/Degree in business management, event management, venue management or related discipline.
  • Over 6 years’ experience in sales & operation, event management, customer service and front-of-house service.
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite.
  • Strong analytical mind, good interpersonal and sales skills.
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.
  • Able to work under pressure, on shift and flexible to work on holidays.
  • Candidate with less experience will be considered as Executive.

 

Assistant Officer, Property Management

Responsibilities:

  • Assist to lead and manage a facilities management team and several service providers to execute daily operation, handle emergency incidents and achieve the KPI.
  • Maintain a smooth day-to-day operation of the hostel, retail shops, catering premises, office, multi-purpose facilities and performance venues, etc. regarding both property & facilities management and timely maintenance of a government mixed use projects.
  • Monitor the performance of various service contractors in order to up-keep the good quality of services provided, such as security, maintenance, landscaping, housekeeping, cleaning and pest controls, etc..
  • Prepare feasibility study and routine operation procedures to meet the ever changing environment.
  • Handle complaints and enquiries from tenants/ hirers/ hostel guests/ public.
  • Prepare regular reports and operation plan to top management and relevant government departments.
  • Liaise with relevant internal and external parties, and provide assistance to Marketing/ Leasing/ Hostel teams in promoting the government mixed use projects.
  • Keep proper documentation of records relating to property & facilities management.

 

Requirements:

  • Diploma or above in Property Management, Housing Management, Estate Management, Facilities Management or related discipline.
  • 1-2 years’ working experiences in property / facilities management.
  • Presentable, independent and excellent communication skills with tenants, residents and public.
  • Good command of written and spoken English and Chinese.
  • Conversant with property ordinance and building management ordinance.
  • Candidates with less experience will be considered as Property Assistant.

Supervisor, Guest Services

Responsibilities:

  • Responsible for front-of-house operations and deliver quality customer service to the guest.
  • Handle guest enquiries and anticipate their needs in a proactive manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Carry out room inspection and monitor the cleanliness of all areas are comply with the standard.
  • Assist to prepare various reports and analysis for management review.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Diploma or above in Hospitality Management or related disciplines.
  • At least 3 years’ relevant experiences in hotel reservation.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Knowledge of Opera is an advantage.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • 44 working hours per week with shift duty.
  • Candidates with less experience will be considered as Assistant Supervisor, Guest Services. 
  • Immediate available is preferred.

Assistant, Guest Services

Responsibilities:

  • Responsible for check in and check out procedures in an efficient way.
  • Assist in front desk operations and online booking reservation.
  • Handle guest enquiries and response to their needs in a professional manner.
  • Maintain guest relationship to achieve high level of guest satisfaction.
  • Conduct room inspection and patrol to ensure hostel ambience is clean and tidy.
  • Handle ad hoc projects as assigned.

 

Requirements:

  • Form 5 or above, Certificate in Hospitality Management or related disciplines.
  • Customer-oriented, well-organized with excellent interpersonal skills.
  • Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage.
  • Proficiency in Windows applications and internet.
  • Immediate available is preferred.
  • Fresh graduates are also welcome.

Customer Services Executive

Responsibilities:
  • Handle daily operation of ticketing counter(s) and the hotline system. 
  • Handle administrative works of the ticketing system and event booking system including but not limited to sales report, incident log and booking application etc.
  • Handle customer feedback, enquiry, complaints and lost & found cases with a view to ensuring timely and appropriate response by written and verbal means.
  • Handle booking applications of multi-purpose areas/rooms and booking tracking summary, maintain the equipment list of the multi-purpose areas/rooms and coordinate with various functions of the Operations Department to handle with the corresponding operation services.
  • Handle after sales service and follow up of customer feedback and enquiry and coordinate with various functions of the Operations Department to manage after sales services including but not limited to hirers’ questionnaire.
  • Report any abnormalities and assist Supervisor(s) to handle major operational issues to avoid unfavorable publicity.
  • Assist in procurement of equipment/systems. 
  • Perform ad hoc tasks assigned by the Management.

 

Requirements:

  • Diploma/Associate Degree/Degree in event management, venue management, business management or related discipline. 
  • Over 2 years’ experience preferred in customer services, front-of-house services, event management and venue sales & operation. 
  • Previous exposure in the public sector or non-profit making organization is an added advantage. 
  • High proficiency in English, Cantonese, Putonghua and Microsoft Office is prerequisite. 
  • Highly organized customer service professional with analytical mind, good interpersonal, communication and leadership skills. 
  • Network with other youth organizations and NGOs in Hong Kong and the region is an advantage. 
  • Knowledge in the application of event management system and URBTIX Ticketing System is an advantage.
  • Able to work under pressure and flexible to work on holidays.
  • Need to work on shift, 44 hours per week.
  • Candidate will less experience will be considered as Customer Services Coordinator.

We offer competitive salary and attractive benefits to the right candidates for above post. Interested parties please send your resume with expected salary to Human Resources Department, New World Facilities Management Company Limited, Room 706, 7/F, Youth Square, 238 Chai Wan Road, Chai Wan, Hong Kong or email to resume@youthsquare.hk

 

Personal data collected will be used for recruitment purpose only. All collected information will be kept on our files for 12 months.

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